£45000 - £60000 Per year
Administrator
Full-time, Part-time, Permanent
Job Description
Main duties:
- Responsible for the production of accurate client documentation (cover / debit / credit notes and account statements) Delegating tasks as required to junior member of the team.
- Calculate client and market profit commissions
- Prepare market slips and endorsements (MRC, Lineslip etc.)
- Production of excel submissions to clients and market underwriters
- Close liaison with Finance Manager
- Ensure all risk and policy queries are communicated/logged and dealt with through the appropriate channels and responded to in a timely manner.
- Responsibility for the diarizing and chasing of premium settlement, bordereaux submission, subjectivities, and warranties etc.
- Resolve queries (from clients, underwriters or XIS)
- Manage individual diary system
- Respond to allocated mail promptly and monitor and stay abreast of wider enquiries
- Troubleshoot where necessary
- Check policy documents, (including endorsements) for accuracy prior to representation to clients
- Ensure peer checking process is followed at all times.
- Ensue policy documentation is issued on time and without errors.
- Put up quotations both for new and renewal business to chosen panel of Underwriters
- Take responsibility for ensuring documentation templates / policy wording remains upto date
- Receive, log, issue and monitor Notice of Cover’s (NOCs)
- Dispatch of documentation to clients within agreed timescales
- Ensure all tasks are completed for month-end close.
- Highlight any areas for improvement to process or service level agreements.
Required Knowledge, Skills, and Abilities
Key skills/attributes required:
- Exceptional verbal and written communication skills coupled with an excellent telephone manner and interpersonal skills
- A working knowledge of Lloyds’s and London market systems (desirable but not essential)
- Advanced Excel skills highly desirable
- Strong numerical and analytical ability
- Self-motivated
- Confidence in dealing with clients and external bodies
- High level of attention to detail
- Proven track record of continuous improvement and development of key processes/project work
- Ability to motivate and engage others.
- Competent user of in-house software packages.
Reference no: 98886