Job Description

You will be able to learn about the wider business and will be required to take responsibility for collecting unpaid / defaulted money from individuals who have failed to process payments on time and to report accurately on these.

• Make outbound calls to recover outstanding debt owed by individuals
• Deal with incoming telephone and email queries
• Take preventative action to avoid further debt/arrears
• Monitor customers and build relationships with them
• Reduce overall debt levels via effective debt collection
• Follow correct procedures and policies in line with debt management
• Develop and maintain effective relationships with internal and external stakeholders to ensure that debt collection is maximized
• Follow correct policies in the escalation through to legal action if required
• Liaise with other departments to resolve issues that impact customer bills i.e. Data Management & Metering, Finance, Marketing, and Customer Services

Required Knowledge, Skills, and Abilities

• A minimum of 5 years’ experience
• Excellent communication with stakeholders at all levels
• Excellent organizational and time management skills and ability to priorities workload
• Strong attention to detail
• Excellent communication skills, both written and oral
• Highly numerate and analytical
• Ability to work to deadlines and targets
• IT literate - Microsoft Word, Excel & Outlook
• Thrives under pressure in a fast-paced working environment
• Excellent telephone manner
• Ability to multitask
• Ability to problem solve
• Previous experience using SharePoint, Chaser and Xero would be an advantage but are not essential as training will be provided.
• Full-time, Permanent – 8.30am-5.30pm Monday to Friday
• Holidays: 20 days per annum plus bank holidays