Job Description
The team provides a wide range of services for the management of Licensees/Private Tenants, our aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness.Day-to-day you will provide comprehensive administrative support to the team and you will be the first point of contact for our customers; including applicants, tenants, internal colleagues, Housing Associations, Private landlords and all other housing providers. This is a customer service role in a fast-paced environment.This is an exciting opportunity for someone who wants to take their first steps into a tenancy/lettings/ building management role & who is motivated and focused on providing a first-class service to some of the most vulnerable individuals and families in Central Bedfordshire. You will be able to demonstrate good level of written and verbal communication and excellent I.T. skills. You will be someone who works across boundaries to better understand customer perspective and seeks out customer insight to shape decisions. You will be someone who puts the customer at the heart of everything they do & embeds equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
Required Knowledge, Skills, and Abilities
You should be able to demonstrate a basic knowledge of Housing Legislation, and the benefits/welfare system. Ideally you will be educated to Level 3 standard, but equally important are the skills you already have and the experience you can bring to the role, alongside your willingness to learn and adapt to changing demands and manage your time.
Reference no: 98944