Job Description

You will be part of the care team and, as such, will have some contact with residents, family members and other visitors therefore, maintaining a friendly and professional manner whilst interacting with them is a must. It is essential that confidentiality regarding residents, the Home and staff is always observed both in and out of the working environment.

Main duties:

• Always promote the Company Mission Statement.
• To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Managers absence and ensuring Manager is aware of all relevant information.
• Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
• To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
• To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
• Assist with the care and safe keeping of resident's personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorizations and return to Head Office within specified timeframe.
• Type out any letters etc. at the request of the Care Manager
• To assist in dealing with any relatives/residents/staff complaints and seek the assistance of the Care Manager.
• To assist in end-to-end recruitment processes
• To assist with the induction of new starters, ensuring they are welcomed into the team. Informing the People Champions of any offers made/new starters.
• Assist in HR Processes like absence reports, update records in relation to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
• Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems ensuring current status at all times i.e. E-Learning, DBS, Careblox and Income Processing.
• Archiving relevant documentation in line with company policy and procedures.

Working with us will result in some excellent rewards & benefits including

• A competitive salary with flexible working hours – you tell us what hours you want to work!
• Fully funded training support and development opportunities.
• 5.6 weeks annual leave
• Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants
• Car through salary sacrifice, cycle to work scheme

Required Knowledge, Skills, and Abilities

• Exceptional interpersonal skills
• A positive 'can do' outlook
• Demonstrate good computer knowledge, specifically use of Word, Excel and email.
• Have good organizational skills and be able to manage time and workload effectively in a fast-paced environment.
• Have a general knowledge of payroll and financial processes.
• Able to demonstrate an ability to manage pressure, priorities tasks and communicate effectively at all levels.
• Genuine interest in working in a care environment.