Job Description

Internal Customers

• Review an appropriate number of pre- and post-advice files in line with the companies’ training and competence scheme and provide constructive feedback to the advice teams.
• Follow up missing information and remedial action from advice teams within agreed timescales.
• Identify key areas for development in the advice teams from file reviews and recommend training to address any knowledge and skills shortfalls to the T&C supervisors.
• Assist with complaint investigations and liaise with the Financial Ombudsman Service as and when required.

Regulatory/Technical Support

• Provide additional technical and regulatory support to advice teams where needed on the provision of advice.

Regulatory Developments

• Maintain awareness of Regulatory developments which may have an impact on the business, and file quality.
• Identify any issues which may adversely affect the business, escalate to Head of Risk as and when necessary.
• Develop and maintain a solid working knowledge of all relevant product ranges, service providers, investment platforms and FCA Principles and Rules.

Administration & Reporting

• Assist with the preparation and review of management information for monthly board meetings.
• Compile file review reports as and when requested and required by the Business
• Provide information for FCA Gabriel and other reporting purposes.
• Assist with maintenance of suitability report templates, ensuring they are up to date and compliant.
• Assist with requests for additional wording for the reports.

Project Work

• Undertake any projects relating to the role or Risk and Compliance Team as necessary

Compliance

• Comply with compliance procedures, TCF, Data Protection and FCA Regulations always to ensure regulatory requirements and company policies are not breached

Required Knowledge, Skills, and Abilities

Essential:

• Time spent in similar role within Financial Services Industry
• Demonstrable knowledge and/or experience of file reviews and file review processes
• Extensive experience of working with Microsoft Office products including Word, Excel, Outlook, and PowerPoint
• Experience of delivering accurate and relevant information in an appropriate and timely manner

Desirable:

• Experience of the Intelligent Office (IO) back-office system
• Experience of cashflow modelling

Skills & Qualifications:

Essential:

• Good technical knowledge with minimum qualification of DipPFS or equivalent
• Good working knowledge of FCA Principles and conduct of business rules
• Good understanding of the Financial Planning process
• Strong interpersonal skills, both written and oral communication
• Excellent accuracy and attention to detail