Job Description

You are responsible for critical voice communications systems used by front line police officers and control room staff. As part of this team, you will be integral to ensuring that the core service management function is effectively delivered.

It’s an exciting time to join. The role is dynamic and varied and will provide the opportunity to develop your professional skills. You will receive ‘hands on’ training of the team’s systems and processes. There may be opportunities to travel to our other sites.

We place a strong emphasis on team work and continuous improvement to support our front line officers. Attention to detail, communication skills, an organized approach, and a willingness to learn are essential qualities.

You’ll provide 1st line service support as the first point of contact for queries; providing advice and information. You’ll also be responsible for the fault fixing process, ensuring a timely turnaround of faulty devices.

You’ll need to be confident in using Excel and databases, as part of your role will be to ensure these are maintained and updated.

Your role extends to managing the stock of assets, liaising with suppliers, as well as day-to-day work.

Benefits of working for the CNC:

• 27.5 days annual leave, plus bank holidays
• Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year
• Generous pension scheme (20.7% employer contribution)
• Flexi-time working scheme
• Bonus scheme – dependent on organizational performance, up to a maximum of 7% of salary
• Subsidized Costa Coffee on site Free parking on site
• Enhanced family friendly and wellbeing policies
• Cycle to Work scheme
• Free gym on site

Required Knowledge, Skills, and Abilities

Ideally you will have previous experience of stock management, building strong customer relationships, and be used to providing first-line support. You will have experience working with a range of applications and online databases. A full UK/EU driving license is essential, as travel to our other sites, may be required. As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behavior we expect to see, and you are responsible for displaying and delivering these to the highest standards.