Job Description

Working as part of a pod structure, you’ll thrive in an environment of clear, continuous communication and global collaboration and be able to successfully manage priorities and deliver results in a dynamic setting. You’ll continually seek to strive for better to improve processes and enhance the customer experience at every possible touch point.
What you’ll be doing?

• Efficiently complete iQ & DLP templates and organize set up of accounts
• Draft quotes and proposals to assist BDMs and ADMs
• Ensure the set-up of Price Agreements in CRM is completed as required
• Ranking of new registrations, identification of leads and loading leads into the Salesforce pipeline
• Act as the lead in regard to Salesforce and Quick Sight Administration, collaborating on any process improvements with the SAE in other locations
• Be self-motivated to manage the contract tracker system effectively
• Provide support to BDMs and ADMs in successfully resolving credit control and billing issues
• Assist in the preparation of tailored, high-quality presentations for BDMs and ADMs
• Be motivated to hit KPIs
• Effectively produce reports for team members as required

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We recognize the importance of a healthy work-life balance and positively encourage agile working. We are always open to discussing an individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. We will do everything we can to support you during your application. 

Required Knowledge, Skills, and Abilities

• A proven track record of working in a sales or customer service team as an administrator
• Confident and motivated when working with customers, able to respond to customer enquiries with a customer-first approach
• Business level language skills and cultural understanding of allocated territory, able to converse confidently via telephone and email
• Demonstrates a strive for a better mindset and continually looks for new ways of working to improve processes and enhance the customer experience
• Familiar with working with customer relationship management tools (CRM). SalesForce experience would be highly desirable.
• Can demonstrate an ability to work effectively with data
• A relentless learner who continually demonstrates a growth mindset
• Positively questions the status quo in order to achieve a better outcome
• A creative thinker with the ability to work in an agile and disruptive environment
• Works well under pressure, able to make good judgments, and decisions and meet conflicting deadlines
• Has a high level of attention to detail and accuracy
• Self-aware with the ability to actively listen and ask relevant questions
• Able to provide and receive constructive feedback and act on this with a genuine desire to improve their and their colleagues’ performance
• Keeps on top of industry developments and trends and shares knowledge with global teams
• Is accountable – always
• Resilient, able to work at pace and adapt to change