Job Description

We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation. You must have excellent communications and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment. NVQ 3 or equivalent experience

Benefits

• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

To be the first point of contact for patients/relatives attending the Emergency Department. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, e.g. chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff. Ensuring that patients and relatives receive a welcoming professional and considerate approach at all times and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.

Required Knowledge, Skills, and Abilities

• Excellent administration and organizational skills are essential, as are good keyboard skills and telephone manner.
• Knowledge of the Hospital system would be an advantage whilst previous NHS experience would be essential.