£ 12.66 Per hour
Business Administrator
Full-time, Temporary
Job Description
- Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLA’s and in line with customer service standards. Undertaking the most complex business support activities, either in a Business Centre or as part of a Service Support Team.
- Working on own initiative, proactively resolving problems, and regularly exploring new ways to provide services more effectively.
- Leading on simple process reviews and contributing to more complex projects.
- Managing own time and that of others to effectively meet deadlines and SLAs and proactively communicating with customers and/line manager(s) to update on progress.
- Resolving internal and customer queries alerting customers and/ line Manager(s) to urgent or complex issues when required.
- Providing advice and guidance to Business Support Assistants, Apprentices, and work placements, acting as their Coach/Mentor and being their first point of escalation for resolving unusual or complex customer requests or feedback.
- Maintaining an up to date knowledge of processes, corporate systems and standards, sharing useful knowledge and information to the Business Support team.
- Demonstrate professional communication and engagement with customers and colleagues to ensure an effective business support service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
Required Knowledge, Skills, and Abilities
- Qualifications: Educated to RQF Level 2 (GCSE), including Maths and English, or an equivalent vocational qualification or equivalent demonstrable experience.
- Experience: 2+ years working within a similar role.
- Compliance: Proof of right to work in the UK and references covering the last 3 years.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
Reference no: 99114