Liaising with all areas of the business supporting the billing and eBiling process.
Assisting with raising pro-forma, engrossing and all other billing and eBilling related processing.
Ensuring all eBilling rejections and queries are dealt with in a prompt and timely manner.
Work directly with client eBilling teams/providers to ensure the firm has all the relevant info required and clients and fee earners are up to date on onboarding progress.
Manage eBilling Hub processes, ensuring client guidelines and rates are updated in the system.
Coordinate accruals, reporting and budgets and submit to client portals.
Preparation for and attendance at monthly WIP meetings.
Processing all WIP write-offs and transfers.
Setting up monthly billing routines, as required.
Dealing with ledger queries and credit note requests, as appropriate.
Arranging for pro-formas to be raised and/or diarized.
Chasing outstanding pro-formas on a weekly basis.
Required Knowledge, Skills, and Abilities
Extensive Credit Control experience within a professional services environment
Experience of practice management systems such as Elite 3e and specialist credit control workflow tools (e.g. Credit force).
Strong technical knowledge of VAT issues applicable to billing of legal services and 3rd party costs.
Proactive approach and readiness to recommend and implement process improvements.
Ability to switch from client facing to processing activities as workload requires.
Ability to manage own workload and priorities accordingly.