Job Description

• Meeting and greeting customers on arrival
• Liaising with customers in a in a friendly, helpful, and prompt manner both on the phone and via email
• Maintaining positive customer relationships, determining the customers' needs and helping fulfil them
• Dealing with quotes and availability of product
• Taking bookings and being knowledgeable on the terms and conditions, including qualifying each customer using the company guideline
• Providing administrative support to the team
• Updating internal databases and systems with a commitment to attention to detail
• Building internal and external relationships and communicating on a variety of levels
• Working as part of a team
• Sell optional products to meet customer wants and needs
• Prepare all rental and return documents accurately and completely
• Ensure the system is always up to date with day-to-day activities
• Assist customers by effectively resolving all customer service issues

Required Knowledge, Skills, and Abilities