£25000 - £26000 Per year
Administrator
Permanent,Full-time
Job Description
- Manage all forms of communication with Exporters, Importers and Manufacturers. This includes Email, Teams, Telephone and WhatsApp
- Entering high volumes of data entry onto bespoke company and government systems
- Assist and advise clients on all forms of documentation required
- Thoroughly checking certification for discrepancies prior to finalising
- Ensure the timely and successful delivery of certification according to customer needs and objectives
- Handle challenging client requests
- Process all applications/requests from clients and complete in line with their service level agreement
- Follow up of documentation discrepancy issues, such as missing documents, documents with errors, communicate daily with clients when waiting for documents from manufacturers etc.
- Manage incoming calls and forwarding them to the relevant person, taking messages or handling queries if necessary
Required Knowledge, Skills, and Abilities
- Accurate data entry and accuracy checking abilities
- 1-2 years plus experience within a similar role is essential
- Must be IT Literate and able to demonstrate working knowledge of Microsoft Outlook
- A can-do attitude with a customer focused approach
- Team player willing to assist with duties as required by the business
Reference no: 99159