Job Description

• Manage all forms of communication with Exporters, Importers and Manufacturers. This includes, Email, Skype, Telephone and WhatsApp (mostly email)
• Large amounts of data entry onto bespoke company and government systems.
• Assist and advise clients on all forms of documentation required.
• Thoroughly checking certification for discrepancies prior to finalising.
• Ensure the timely and successful delivery of certification according to customer needs and objectives.
• Handle challenging client requests and / or issue escalations as needed.
• Process all applications / requests from clients and complete in line with their service level agreement.
• Work in partnership with the technical department to ensure all technical documents meet the requirement of the destination country.
• Working alongside colleagues in a team-based office environment.
• Follow up of documentation discrepancy issues, such as missing documents, documents with errors, communicate daily with clients when waiting for documents from manufacturers etc.
• Manage incoming calls and forwarding them to the relevant person, taking messages or handling queries if necessary.

Required Knowledge, Skills, and Abilities

• 1-2 years plus experience within a similar role is essential (Operations/ Advanced data entry/Administrative/Customer Support)
• Accurate data entry and accuracy checking abilities
• Must be IT Literate and able to demonstrate working knowledge of Microsoft Outlook
• Driving licence is essential due to location
• Confident communication skills both written and verbal

• Team player willing to assist with duties as required by the business
• A can-do attitude with a customer focussed approach

• Trouble-shooting, problem-solving skills essential
• A strong relationship building who provides exceptional customer service