Achieve high volumes of daily credit control, documenting call activity - promised payments - instalments from parents
To identify root causes for slow settlement and report back to the Business Manager and Financial Controller
Assisting in replying to queries and correspondence with parents in a shared Finance mailbox (3 shared inboxes across the 3 schools)
To provide speedy solutions for document requests - including copy of invoices/statements
Daily Reconciliation of customer ledgers
Submit weekly debtor reports to Financial Controller, which are reported to GroWorking with the Billing and Revenue accountant during invoicing to ensure that there are 2 people who understand how the billing cycle works.
Working closely with the Admissions team to ensure correct information is held (emails, phone numbers) for Parents to allow for chasing payment
Liaison with external auditors on debtor queries
General admin tasks as opening the post daily, banking cheques or cash, filing and some other Ad hoc tasks as requested by the Financial Controller
Required Knowledge, Skills, and Abilities
Demonstrable experience in a credit control environment (essential)
Fully proficient in Excel, Word and Outlook
Ability to communicate with customers and staff at all levels of the organization (essential) with excellent telephone manner
Great attention to detail
A self-starter with the drive, determination and commitment to get things done
Comfortable working in a fast-paced, rapidly growing environment
Organized - able to plan and priorities
A good team player, flexible, able to adapt and pro-active with a positive attitude, enthusiastic and self-motivated