Job Description

Your duties as an Office Administrator / Service Coordinator will include:

• Scheduling Fire and Security Engineers to bookings and projects on a day-to-day basis

• First point of contact for clients

• Organising servicing / maintenance programmes, issuing to Fire and Security Engineers, organising remedial works, loading certification / service sheets and ensuring monthly / annual compliance is achieved

• Assisting with the day-to-day administration of contracts, emails, typing letters, making appointments and follow on appointments, correlating information as per the mangers requirements

• The monitoring and control of small reactive jobs

• Communicating with Clients throughout jobs to ensure they are up to date with current job status

• Arrange access for Fire and Security Engineers to specific sites as required

• Answering queries from clients, Fire and Security Engineers and management

• Using IT systems, keeping them up to date and compliant

• Ordering of materials required for relevant tasks and projects

Required Knowledge, Skills, and Abilities

• Good Communication, customers service and administrative skills

• Excellent planning and organisation skills

• A reasonable knowledge of Microsoft Excel / Word and Outlook packages

• Ability to use bespoke software CRM package (training will be provided)

• The ability to work as a team but also independently

• Will require own transport due to office location

• Extensive previous office administration experience, ideally from the fire and security / engineering industry