Follow the credit policy and ensure you follow best practice as documented and with your peers
Use the dunning and collection methods at your disposal alongside the escalation process to improve collections of unpaid customer accounts receivables. Reduce the overall outstanding aged receivable balances at every opportunity
Engage with customers, sales, support, operations and finance to understand and resolve disputed transactions & contracts
Ensure customer accounts have up to date collection and dispute notes and where applicable follow bad debt and revenue reserve guidelines
Consistently meet cash collection and age debt targets
Responsible for customers account reconciliations including unapplied payments & unapplied credit memos
Review new and existing customers credit worthiness and make recommendations regarding extension of credit and credit limits
Oversees the processes responsible in qualifying new and existing customers
Provides analytical data and recommendations to enable decision making
Use Case Management software to track, manage and resolve customer queries within defined SLA’s
Uses diplomacy and professionalism to build and maintain key relationships both internally and externally with customers
Monitors accuracy of customer data in accounts receivable database to ensure accuracy
Provides timely recommendations to management for customer accounts receivable balances in dispute
Leads and participates in special projects as assigned by Management
Participates in testing be it acquisitions or system enhancements/testing