Job Description

• Follow the credit policy and ensure you follow best practice as documented and with your peers
• Use the dunning and collection methods at your disposal alongside the escalation process to improve collections of unpaid customer accounts receivables. Reduce the overall outstanding aged receivable balances at every opportunity
• Engage with customers, sales, support, operations and finance to understand and resolve disputed transactions & contracts
• Ensure customer accounts have up to date collection and dispute notes and where applicable follow bad debt and revenue reserve guidelines
• Consistently meet cash collection and age debt targets
• Responsible for customers account reconciliations including unapplied payments & unapplied credit memos
• Review new and existing customers credit worthiness and make recommendations regarding extension of credit and credit limits
• Oversees the processes responsible in qualifying new and existing customers
• Provides analytical data and recommendations to enable decision making
• Use Case Management software to track, manage and resolve customer queries within defined SLA’s
• Uses diplomacy and professionalism to build and maintain key relationships both internally and externally with customers
• Monitors accuracy of customer data in accounts receivable database to ensure accuracy
• Provides timely recommendations to management for customer accounts receivable balances in dispute
• Leads and participates in special projects as assigned by Management
• Participates in testing be it acquisitions or system enhancements/testing

Required Knowledge, Skills, and Abilities