Job Description

You will develop close working relationships with all stakeholders enabling you to proficiently manage queries within SLA’s, whilst adhering to business processes deadlines. You will be required to:

• Action queried debt, investigate and resolve within agreed SLAs with all key stakeholders.
• Chase Clients for outstanding invoices and payment
• Carry out billing, collection and reporting activities according to specific deadlines.
• Investigate and solve client issues to reduce the DSO.
• Assist Accounts Receivables in relation to appropriate allocation of cash to support the collection of debt.
• Reconciliation of Cash & Identification of all receipts – providing assistance to line manager and treasury to ensure that all payments are identified/ allocated by month end close.
• Resolving any invoice rejections with regards to system interfaces from the Pay and Bill system to the Accounting CRM.
• Monitor and maintain up to date client records on both the booking and billing systems.
• Complete all due diligence on all new client applications and review of all sole traders/Ltd companies to minimize exposure to the business.
• Raise credits and invoices as required and within necessary SLA’s.
• Track and log credit activity on a weekly basis, including details of credit notes raised and the reasons behind credit notes being raised.
• Carry out all duties within agreed SLA’s adhering to company policy and standards at all times.
• Carry out ad-hoc duties applicable to your role and within the finance department as and when required.
• Mentor new staff and to conduct any training as required.
• Contribute to credit control projects and system development.

Required Knowledge, Skills, and Abilities

• Experience working in a fast paced office environment
• Managing a busy workload to meet necessary deadlines
• Experience of VMS clients and reconciliation
• Working in a finance department or high volume pay and bill function
• Similar experience of Credit Controller
• Working in a transactional environment
• Working in a target driven environment
• Experience in customer service