Job Description

You are responsible for managing several integrated client projects setting up and building diagnostic reports to the highest quality. This role ensures that the management of all programmes within assigned client accounts is delivered in accordance with client contracts and expectations. In addition, a core part of the role is to provide administrative and operational support to internal stakeholders as required.
You will be

• Building and running reports for a variety of diagnostic products.
• Acting as the main point of contact regarding project management for clients, internal stakeholders, suppliers, and technical partners.
• Using a variety of basic research methods to gather data.
• Undertaking content analysis of qualitative data and statistical analysis of quantitative data, producing data reports and presenting findings
• Supporting the proposal writing (process information, timings, and pricing).
• Supporting internal team colleagues, Consultants, Client Service Managers, and relevant colleagues regarding survey design and product development.
• Acting as coordinator and administrator for team activities (both internal and external).
• Keeping up to date with best practice of 360-degree feedback and other Diagnostic tools/services.

Benefits

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. We offer:

• Coaching and feedback from some of the most engaging colleagues around
• Access to a range of client projects
• Opportunities to develop new skills and progress your career
• Flexibility within a truly diverse and inclusive organization

Required Knowledge, Skills, and Abilities

• Proven IT skills including MS Office (PowerPoint, Word and specifically Excel to an advanced level), with the ability to analyze data/identify issues
• Strong numerical and communication skills, both verbal and written
• Proven organizational and project management skills
• Excellent relationship management capability with proven internal and external customer service skills
• The ability to work well under pressure
• Excellent attention to detail and focus on quality
• The ability to be proactive, flexible, responsive and to multi-task
• Evidence of being a dynamic and self-motivated individual, able to learn new systems and navigate complexity.
• Alignment to EYLane4 values
• Experience of working in a commercial/professional service environment (desirable)
• Track record of managing client projects and providing first-class customer service (desirable)