Job Description

• Key interface between the customer and the business relating to the accounts assigned to you, ensuring you build, maintain and cultivate strong relationships, deliver contractual obligations and drive improvements for both parties whilst maintaining the expected profitability level
• Work closely with the relevant internal/external teams to ensure the on-time delivery of agreed projects and planned works for your customers. Flagging any potential risks faced on the account and working to implement countermeasures where needed
• Carry our regular customer meetings and account review with your clients, in addition to running internal review updates with the Aftermarket senior management team
• Management of account specific KPIs by conducting regular data analysis, gap analysis and implementing root cause counter measure and solution development to drive improvements and ensure no penalties are paid on the account.
• Identify, resolve, and manage client issues/concerns from start to finish in a timely manner ensuring the best possible outcome for both parties

• Manage each contract’s individual KPI’s ensuring they are met, and overdue calls are managed daily and within agreed time frames
• Attend sites and build relationships with engineers, carry out safety discussions to drive overall company health and safety culture whilst expanding working knowledge of some of the activities carried out.

Required Knowledge, Skills, and Abilities