Job Description

We’re now looking to recruit a Full Time professional candidate working 40 hours per week to supply & control the administrative support to the Branch Manager, ensuring that all administrative procedures are being undertaken in total compliance with Company operating instructions and in a timely and accurate manner to ensure the efficient and effective operation of the branch. The role will be to ensure the smooth running of the Small repairs service/Core service and all service files. The role will be reporting into the Branch Manager and will involve supporting other team members, you will also communicate at all levels with Residents, The Client, and Client Reps & Colleagues.

Mears is one of the leading providers of repairs and maintenance services and refurbishment programmers to the social and private housing sector. Mears operates nationally with contracts all over the UK from Scotland to Cornwall to the South Kent coast.

Mears Housing Management seeks to develop new housing supply along with contracted management services to central and local Government as well as Registered Providers of social housing

Key Responsibilities

• To develop and maintain office systems which enable other agency staff to manage their caseload to maximum efficiency
• Ensure all resident & client issues reported are communicated to the site and relevant staff member in a timely manner.
• To gain a full and current working knowledge of the clerical and administration demands of the branch and ensure they are achieving optimum standards of efficiency & effectiveness.
• To maintain customer records on the database and produce relevant information for statistical reports and case reviews.
• Provide personal assistance to the Branch Manager as required.
• To manage the workload delegated by the Branch Manager to ensure output targets are met and that each case is closely monitored.
• To ensure that all completed administrative work is filed as soon as possible after it has been completed, and by close of day at the latest in the branch filing system so that efficient retrieval can be undertaken if necessary.
• To organize the supply of office stationary, ensuring that an adequate stock of items is available, but that excessive stock is not being held.
• Gain a full and current working knowledge of the roles and duties of the Resident Liaison & Site Teams to be able and prepared to support their workload as required.
• To undertake any other duties as required by the Company from time to time which may include duties of a greater level of responsibility or skill that those required in the post.
• Carry out any other specific tasks that may be reasonably required by the Branch Manager with the proviso that any permanent changes will be written into the role profile.

What's in for you?

• Competitive basic salary - £20,000 per annum, depending on experience
• 25 days annual leave
• Cycle to work scheme
• Employee Assistance Programme

Required Knowledge, Skills, and Abilities

We care looking for a candidate with excellent commercial experience in administration, the post holder will need to have a high level of organization with key skills in accuracy, attention to detail and be a great multi tasker. You will have high levels in Microsoft Office suite, Lotus notes, Excel and VECO would be advantageous but no essential. We are looking for a candidate who is flexible and a key team player, who has great levels of business and team communication. You will have effective interpersonal skills and problem solving skills. The ability to work to strict deadlines with the ability to organize and priorities own workload.