Job Description

The role of Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients as well as the delivery of digital product enhancements that improve product functionality and service to the benefit all clients (current and prospective).

To achieve this the Digital Delivery Manager will build and drive a cross functional team including product owners, business analysts, developers and QA etc using best practice methodologies, to deliver to agreed timelines, budget, quality expectations, objectives, business case and quality gate measures.

The Digital Delivery Manager will manage and own the client and key stakeholder relationships, produce timely and accurate reporting (updates, RAID logs, budgetary controls and resource requirements etc) and ensure compliance with internal frameworks and governance.

Required Knowledge, Skills, and Abilities

Essential:

• Proven project delivery over a minimum of 5 years ideally in a financial services environment.

• Ability to drive change and effectively manage projects and stakeholders.

• Client focused - inspires collaboration in others.

• Excellent oral and written communication skills; must be articulate and persuasive.

• A strong understanding of financial control, budget management, and risk and issue management.

• Knowledge and experience of structured project management methodologies and project management tools including Atlassian tool set.

• Ability to work under pressure, maintaining a calm and assertive manner at all time.

• High level of interpersonal and team working skills with the ability to build and maintain strong relationships with senior managers, managers, and colleagues across the organisation.

Desirable:

• Project Management certification, Prince 2 or Agile.

• Managing and influencing senior stakeholders

• Able to demonstrate leadership skills to provide direction, support, influence and mentoring of project managers.

• Previous experience within a financial services change environment.

• Knowledge of Transfer Agency operations.