Job Description

We are looking for people who;

• Have a friendly, vibrant and engaging personal style 
• Ensure Customers get the best shopping experience in-store
• Have the confidence to talk to our customers about the wine we sell 
• Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied
• Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in 
• Can prioritise and be efficient with your  time so you can spend more time with our customers finding wines they’ll love
• Maintain outstanding store condition and visual merchandising standards
• Will be happy to pick wine orders and jump in the van to deliver them if needed
• Wants to constantly improve your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
• Have a positive can do attitude and are willing to muck in and be a real team player

Required Knowledge, Skills, and Abilities

• Have a positive can-do attitude and are willing to muck in and be a real team player 
• Have a desire to learn more about wine and get our customers excited by our brilliant products
• You are able to prioritise to ensure anything you do is right for our customers.
• Adaptable and resilient to meet the ever-changing demands of our business.
• You are reliable and a good timekeeper
• You must be smart and tidy at all times and work hard to keep our stores in an immaculate condition
• A full UK/EU/EEA driving licence is preferred
• Proven working experience in the retail or hospitality industry
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Wine knowledge is beneficial but not essential
• Friendly, helpful, confident and engaging personality