Identifying Sales leads and contacting existing customers to promote the new service offering.
To ensure expectation of sales is in line with the agreed scope. Scope creep can lead to unviable business.
Overseeing the physical check of the ETSF bays in the warehouse.
To periodically assess customer accounts and provide and action any recommendations for both the customer and the Company.
Required Knowledge, Skills, and Abilities
Excellent written and verbal skills are essential.
Experience resolving disputes in a fair and calm manner and be able to identify issues which could potentially become problematic and avoid situations arising.
Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.