£35000 - £37000 Per year
Accounts Manager
Permanent,Full-time
Job Description
- Key interface between the customer and the business relating to your assigned accounts, cultivating strong relationships, delivering contractual obligations and drive improvements whilst maintaining the expected profitability level.
- Work closely with the relevant internal/external teams to ensure on-time delivery of projects and planned works, flagging and mitigating potential risks.
- Conduct regular meetings and account reviews with your clients, as well as to running internal review updates.
- Management of account specific KPIs by conducting regular data analysis, gap analysis and implementing root cause counter measure and solution development to drive improvements and to minimise penalties. Ensure overdue calls are managed within agreed timeframes.
- Understand the customer's needs. Identify, resolve, and manage client issues/concerns from start to finish in a timely manner.
- Understand the inclusions and exclusions of the contracts to ensure work is carried out within the terms of the agreement and any additional work is quoted for and invoiced accordingly.
- Attend sites and build relationships with engineers, and drive overall company health and safety culture.
Required Knowledge, Skills, and Abilities
- Proven track record in all aspects of account management and the ability to foster relationships at all levels.
- Good communication skills at all levels, along with previous experience of presenting.
- Client minded with strong communication, collaboration and negotiation skills.
- A strategic thinker.
- Good analytic skills, able to review data and use it to provide insights.
- Good emotional intelligence and interpersonal skills.
- Exceptional organisation skills and resilience.
- A proactive learner.
- High level of responsibility and accountability.
Reference no: 99493