£55000 - £60000 Per year
Support Manager
Permanent,Full-time
Job Description
- To provide operational management of the Support teams based in Maldon and Tunbridge Wells, which will include but not be limited to the following roles and responsibilities: -
- Planning of local resources for Site Service and Support Contract work scopes, working in conjunction with Project and Engineering Department teams, ensuring that adequate human and material resources are made available to the Site Service projects
- To actively seek to build and enhance an overall Support team ethos across the Support department.
- The preparation and maintenance of resource schedules/plans to reflect order intake and projected workloads.
- Ensure the debriefing of Field Engineers following completion of Site Visits ensuring the circulation of site reports and general communications within the rest of the Support and Services organisation.
- Participation in the negotiation of Site Services and Support contracts and any subsequent contract variations with the client. As well as working with the Sales & Applications department to provide updated proposal and contract information.
- Ensuring the timely receiving, acknowledgement and processing of Site Services and Support purchase orders by the Commercial team, and verification of the contract documents with the quotation, identification of any discrepancies with the order documents and quotation and taking the appropriate remedial action.
- The management of Project Costs Reports (PCR’s) for Site Services Contracts recording man hours, materials and expenses and the forecasting of additional labour, Invoicing, Work in Progress and Order Intake.
- Monitoring progress of the Site Service contracts against clearly defined project budgets and notifying of any risk areas that may affect the contract margin to the Head of Support, with the development of an appropriate risk mitigation strategy.
- Attend Contract review meetings with the clients as required.
- The preparation of the quality & functional safety management plans for the Scheduled workload.
- Maintain all contract files and records etc. appertaining to all Support projects, work scopes, and other works undertaken by the support team with your charge.
- Ensuring all invoicing and related activities are completed by the Commercial team, in accordance with contractual agreements, customer purchase order requirements, and stage payments as defined in project quotation documentation using the Company Business Management Systems.
- To ensure the evaluation, of all contractual and commercial aspects of Site Services and Support orders, by the appropriate C&N resource with the identification of any client changes or delays providing feedback to the client accordingly.
- Manage the 24/7/365 Support system to ensure the system is kept up to date and that all SLA are met by the support teams.
Required Knowledge, Skills, and Abilities
- Experience in the Project Management, Technology / Engineering, Support and Maintenance Contracts.
- Proven Project Management/ Contract Administration track record in an Engineering environment.
- Line management and mentoring of team members.
- Oil and gas industry experience preferred. (Other similar industries considered: Utilities, Energy, Engineering, etc)
- Cultural awareness
- Qualifications:
- Degree or similar qualification in a relevant engineering discipline.
- Strong interpersonal skills with the ability to develop and maintain positive relationships with customers at any level of the organisation.
- Computer literate, with experience of Microsoft Office applications.
Reference no: 99509