£500 - £550 Per day
Service Manager
Full-time, Contract
Job Description
your day to day duties will include:
- Leading the Operational Teams to meet agreed service levels, ensuring the required quality of services are delivered in support of ECC business operations and to continually drive improvement in the service delivered.
- Proactively monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
- Ensure ITIL service management practices such as IT Asset Management and Service Configuration Management are followed, and that software updates and security patches are deployed on a timely basis.
- Continually evaluate the service provided to ECC through KPI metrics, trend analysis and customer feedback to drive continuous improvement of service practices.
- Maintain and nurture collaborative relationships with other teams across ECC and external organisations that support the delivery of ECC services.
Required Knowledge, Skills, and Abilities
To be considered for this exciting Interim Service Operations Manager role, you will need the following experience:
- Able to demonstrate extensive experience in a Service Operations Management role preferably working within a Local Authority or with a Service Provider providing Service Operations Management.
- Must demonstrate a track record of building effective teams delivering high quality Service Management that have been successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use.
- Familiarity with ICT related frameworks & standards for example ITIL V4, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP would be desirable.
- Excellent written, verbal communication, presentational skills, and customer service skills.
- Educated to Degree level or equivalent in experience in a relevant subject. Hold ITIL accreditation or equivalent professional qualification
- Evidence of continual professional development to keep pace with technical and business change.
Reference no: 99512