£ 30000 Per year
Area Manager
Permanent,Full-time
Job Description
Your key responsibilities will be to:
- Manage and plan the distribution of work to the team.
- Ensure performance and delivery of KPI's.
- Assist with the quality of the delivery from the officer working within the quality assurance framework.
- Recruit and maintain team size and dynamics.
- Train Officers to ensure correct delivery of the service and deliver this within the quality assurance framework.
- Produce daily / weekly / monthly reporting as required.
- Officer audits (field based).
- Liaise with our clients with regards to operational issues or circumstances requiring clarification.
- Provide data to finance for payment and billing from field based team.
- Liaise with Customer Contact team when required.
- Communicate with field based team to ensure fully up to date with all client based matters and expectations.
- Handle client complaints in conjunction with relevant teams in the office.
Required Knowledge, Skills, and Abilities
In order to be successful within this role you
- Must have experience in the Utility industry.
- Must have proven management of a field based team.
- Preferred experience in debt resolution and collection.
- Preferred knowledge of gas/electricity meter types.
- Must be organised and follow protocols to deliver maximum return on investment per Officer.
- Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
- Good work ethic.
- Negotiating skills.
- Approachable
- Multi-task.
- Able to discuss with Management above and below.
- Able to work as a team.
- Ability to make quick decisions/judgments.
- Able to plan and manage workload appropriately
- Microsoft proficient for reporting and analysis purposes.
Reference no: 99564