Lead, manage and motivate a team of Trainee Assessor's, to achieve sustained high performance, quality of delivery and compliance in line with our client's standards.
Recruit and select new Assessor's to join the delivery team.
Ensure all delivery staff have a clear understanding of their measurable Targets / KPI’s, and effectively performance manage them to achieve these targets.
Carry out regular performance reviews with staff, to ensure team targets are met and/or exceeded.
Carry out regular observations of activity, coaching and ongoing support to include one to ones and reviews.
Address under-performance and set out clear corrective actions for improvement.