Job Description

• Pulling reports together on progress to the Notice Processing Manager
• Reporting any faults, the operation of the information technology system
• Processing parking fines through all stages quickly, and within contractual time-scales
• Processing all unpaid notices in accordance with the County Court and Council procedures
• Help with reviewing and developing quality assurance systems and procedures in the service area
• Making sure quality manuals and records are maintained
• Making sure back office is up to date with all correspondents
• Responds to business needs and work at the office in Watford Town Hall

In return for your time & hard work;

• 20 days annual leave plus bank holidays
• Pension Scheme
• Training & development
• Flexible shifts available
• No weekend working or unsociable hours

Required Knowledge, Skills, and Abilities

• Excellent attention to detail
• Effective written communication skills
• Effective decision making
• The ability to work in a dynamic, fast paced office environment
• Good understanding of the use of Microsoft Office Applications (Outlook and Word)
• Experience in a customer service environment an advantage but not essential