Job Description

Sales

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines 

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

Required Knowledge, Skills, and Abilities

• Previous experience as a Duty/Deputy/Department Manager in a fast-paced high-volume retail environment
• Excellent communication, leadership and organisational skills
• Strong numerical skills with previous experience analysing commercial reports
• Customer focused with excellent relationship management skills
• Proficiency in Microsoft office packages and a working knowledge of retail computerised management and control systems
• Ambition to progress your career in a growing company
• Must be available to work flexible hours including weekdays, late nights and weekends