Job Description

This is an exciting opportunity to be part of a team working with complaints, conduct, appeals and exceptional circumstances. The roles would suit people who are interested in policy, regulation, investigation and improving student experience. The Student Investigation and Resolution Team receive Academic Appeals, Student Complaints, allegations of breaches of the Student Conduct regulations and requests for consideration of exceptional circumstances from students and staff across the University.

As a member of the team you will provide a wide range of administrative support to all functions in the Student Investigation and Resolution Team and the Academic and Student Administration Directorate as required.

You will be:

• The first point of contact for enquiries relating to student complaints, conduct, academic appeals and exceptional circumstances. 
• Responsible for processing Exceptional Circumstances requests and outcomes.
• Responsible for organizing team committees. 
• Developing and maintaining efficient administrative processes.

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (14.7% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities).

Required Knowledge, Skills, and Abilities

• Grade C or above in GCSE Math and English 
• A levels or equivalent experience
• Administrative experience 
• Familiarity with Further or Higher Education
• A customer focused approach to work 
• Excellent and sensitive communication, negotiation and interpersonal skills.