Job Description

Within this role you will be providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required. The candidate should be prepared to be involved multi modal activities as required and manage the team in the absence of the line manager.

• Ensure all team members always follow company policies and procedures.
• Carry out investigations into non-compliance and/or assist with disciplinary processes in line with company policy.
• Train new team members to company standards, customer service and job duties
• Provide effective communication to team members, management, and customers
• Maintain strong working knowledge of the company, it's processes/products/services.
• Ensure operators are compliant in all areas including HMRC, aviation security and H&S.
• Remain in contact with customers and suppliers to maintain relationships
• Completion of end-to-end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service across the department
• Use of CargoWise/MS office as requested
• Ensure invoicing and job costing are updated within the required timeframe
• Customs Entries
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted across the department
• Work closely with the line manager to complete Internal and external rates reviews.
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Have commercial awareness with the intention to gain and maintain new business

Required Knowledge, Skills, and Abilities

• Previous experience in Import and Ocean & Air Freight - Essential
• Knowledge on CDS process
• Previous experience supervising/managing a team
• Customer service experience
• Fully PC literate on excel and word applications
• Excellent written and communication skills