Job Description

• Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
• Process Repair & Total Loss Claims by claims philosophy
• Work within the parameters of the agreed business plan for Claims Operations
• Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI and SLAs
• Work within agreed processes to deliver the business plan in line with the Claims Operations policy
• Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, and complaints and providing updates on claims.
• Additional administration duties as required.

• To adhere to Company processes about FCA compliance and Treating Customers Fairly.

Required Knowledge, Skills, and Abilities