Job Description

• Keep the Financial Planner & Client regularly updated on the progress of outstanding cases and dealing with any technical queries.
• Ensure all iO Lead and Client/Plan data and appropriate Opportunity/Service Case/Tasks are accurate and collating information in line with Financial Planner’s requirements.
• Collate and pre-populate New Business / Servicing forms and application packs.
• Process all new business ensuring all transactions are tracked through to accurate and timely completion.
• Create and update client platform account records.
• Deal with technical queries relating to Money Laundering checks including Referrals & Beneficial Owner queries.
• Issue progress reports to customers at regular intervals when dealing with lengthy transactions.
• Produce and issue client fee invoices.
• Proactively review investment portfolios and platform accounts on a regular basis ensuring that all are in order and any necessary work is carried out e.g., topping up of cash accounts/checking cash invested correctly.

Required Knowledge, Skills, and Abilities

• Strong interpersonal, communication and customer service skills
• Excellent diary management, planning and organisational skills
• Excellent accuracy and attention to detail
• Proven ability to work on own initiative
• Excellent telephone manner
• Proven high level of customer service.
• FPC 1 and 2 (RO’s) or equivalent CF qualifications obtained
• Good working knowledge of Microsoft office systems

Essential:

• Previous experience of working in a similar role
• Previous experience of working with Investment Wrap Platforms
• Extensive experience of working with Microsoft Office products including Word, Excel,
• Outlook and PowerPoint
• Experience of delivering accurate, relevant,
• and timely information

Desirable:

• Experience of working in a small to medium sized financial services environment
• Experience of using iO back-office system
• Experience of working with a Discretionary Fund Manager