£25000 - £35000 Per year
Customer Service
Permanent
Job Description
- Planning and arrangement of international consignments according to client instructions and requirements
- Take financial responsibility for both costs and revenue
- Have knowledge of - Healthcare, Aerospace, rail, road, air and ocean
- End to end monitoring of inbound movements
- Opening of files and issuing notices of arrival for Air, Road & Courier shipments
- Communication with overseas offices/partners
- Complete Customs Formalities for all Inbound/Outbound Shipments following instructions
- Ensure that any delivery transportation requirements of the end customer are met
- Regularly updating customer service monthly rates
- Ensure all enquiries or other communications are actioned promptly and efficiently
- Ensuring we meet company DATA Quality KPI with required tracking information
- Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
- Administer the operating procedures as defined by customer services
- Compile daily reports on outstanding collections/deliveries
- Communicate daily on deviations to the transport and flight plans put in place to customer services
- Manage suppliers and the service they provide to us, directly and through the Product Manager
- GDP training to be completed
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior
Required Knowledge, Skills, and Abilities
- Good telephone manner and customer service skills are essential
- Attention to detail
- Friendly, calm and professional manner
- Ability to handle pressure and good time-management
- Ability to adapt to change and work effectively as part of a team
- Knowledge of current rates and service options, Air, Road and Ocean
- Enthusiasm and self-motivation
- Flexible working hours may be required during busy periods
Reference no: 99761