Job Description

They are a great business who offer long term progression and the potential to move in to different roles/departments. You will join a customer focused close-knit company that really looks after its employees and customers.

The main duties of the role will involve:
* Supporting the transport team in planning jobs and distributing vehicles, ensuring that customers' timescales are met at all times.
* High volume processing of purchase orders.
* Supporting with the processing of invoices.
* Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
* Processing any customer service queries, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
* Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
* Supporting the sales team with quotes, finance applications and the downloading of orders.
* Carrying out quality audits on all administration throughout the business.

The ideal candidate will:-

* Have great customer service skills and be passionate about helping customers and delivering excellent customer service at all times.
* Have at least 6 months previous high volume order processing experience.
* Excellent IT skills and the ability to learn bespoke systems quickly.
* Have a want to develop and progress and really make a career for themselves within the business.
* Be able to work within a fast paced, deadline orientated environment and be able to thrive under pressure.
* Have excellent organisational skills and good attention to detail.

Required Knowledge, Skills, and Abilities

* Have great customer service skills and be passionate about helping customers and delivering excellent customer service at all times. * Have at least 6 months previous high volume order processing experience. * Excellent IT skills and the ability to learn bespoke systems quickly. * Have a want to develop and progress and really make a career for themselves within the business. * Be able to work within a fast paced, deadline orientated environment and be able to thrive under pressure. * Have excellent organisational skills and good attention to detail.