£30000 - £35000 Per year
Administrator
Full Time
Job Description
- Administer and maintain MS Dynamics CRM
- Run and take action upon daily data housekeeping routines, and assist the business with the wider data strategies
- Provide support for Dynamics CRM and other core company applications
- New user training and support
- Create representations of data in various formats
- Maintain end user and technical documentation
- Promote CRM use within the company, including its capabilities, potential uses and benefits
- Working closely with the business and each department to improve CRM processes and introduce new functionality through customization
- Manage relevant helpdesk requests to meet SLAs
- Manage development request queue with Project Manager
- Provide general IT assistance in support of Desktop Technician, including but not limited to, holiday cover
- Regularly recording member contact ensuring that the interaction and outcomes are input to the membership database (CRM) to maintain records and reference member data
- Following organizational process and procedures to ensure member expectations and agreed service level agreements are met
- Managing and protecting member and customer information in accordance with policy and General Data Protection Regulations
- Undertaking such other duties, commensurate with the responsibilities above, as may from time to time be required by members of the management team
- Managing and protecting member and customer information in accordance with policy and data protection legislation.
- Undertaking such other duties, commensurate with the responsibilities above, as may from time to time be required by members of the management team.
Required Knowledge, Skills, and Abilities
- Have an in-depth understanding of Dynamics CRM 2016+ & its features, user and security management and principles for customization and workflow
- Have a good understanding of sales, marketing, business processes and how they relate to CRM software
- Have a strong IT background, with solid troubleshooting skills
- Strong understanding of T-SQL
- Introductory understanding of C# & CRM plugin development with capacity to develop skills - good to strong understanding is preferable
- Have excellent communication and interpersonal skills, working with staff in each department is a key part of this role
- Have a good attention to detail and ability to “scour” data to be able to verify and reconcile data
- Have an open and friendly personality
- Have experience with Click Dimensions or other marketing automation solutions<
Reference no: 99771