Job Description

An opportunity has become available for a Credit Controller to provide effective credit control, managing the efficient and timely collection of tenant charges for allocated clients in an efficient and professional manner.

Essential duties will include:

• Responsible for the Rent & Service charge collection of 700 Tenants within the Qube (ECS) & Tramps systems
• Collection of outstanding sums due from tenants, achieve 95% rental income targets to be collected within 7 days of the due date specified within the lease
• Strict review of arrears, work with the Team Leader & Surveyors to enforce CRAR / litigation action for any tenant delinquency
• Strict monitoring of all tenant payment plans to ensure tenants are committing to the terms & condition of the payment plan
• Ensure that Team process & controls are strictly followed and full compliance
• External focus – Build strong tenant relations, resolve tenant queries promptly and accurately record all correspondence within the relevant Property Management Systems (PMS)
• Liaising with Property Surveyors, Client Accountants and Property Managers as appropriate

Required Knowledge, Skills, and Abilities

Experience within a Credit Control capacity, ideally within the property industry. Experience using property management systems e.g Qube, Tramps, Yardi and MRI. A good level of Excel knowledge.