Job Description

• Dealing with all enquiries in a timely manner
• Processing all referrals within agreed timescales
• Communicating with satellite clinics to ensure a smooth patient experience
• To initiate and explain patient processes
• Filing all patient correspondence and updating the database accurately
• Carrying out all required paperwork including scanning and allocating notes and invoices

Benefits

• 27 days annual leave plus bank holidays
• Pension scheme with 6% employer match contribution
• Free onsite parking
• Social events, including an annual Summer Party.

Required Knowledge, Skills, and Abilities

• Previous administration experience within a fast-paced and commercial business environment will allow you to hit the ground running in this role.
• You will have exceptional customer service skills and demonstrable working experience from a customer facing role.
• Strong written and verbal communication skills are essential with an excellent telephone manner.
• You will be able to manage your own workload and priorities tasks to provide an efficient and effective administrative service and customer service.
• You will have excellent attention to detail and take ownership of your work.
• You will be able to handle confidential and sensitive information and work well as part of a team.
• You will have excellent IT skills in particular MS Excel and Word, and the ability to use a patient database to ensure all patient communication is documented.