Job Description

You will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations. This job does not manage staff.

• Accurately record, input, allocate and scan cash received.
• Process and reconcile outgoing payment requests.
• Taking a proactive role in managing portfolio of debtors.
• Perform daily and monthly complex Broker ledger reconciliations
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams
• Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary.
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to Debt Collectors.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience.

Required Knowledge, Skills, and Abilities

• Previous credit control experience.
• Credit control experience within insurance or within a Business to Business (B2B) environment preferred.
• Good working experience of excel and word.
• Strong analytical skills
• Good relationship building skills both with internal and external stakeholders
• Good I.T. System skills
• MS Office Excel to Intermediate level (pivot tables and look ups)