Job Description

• Provide the administrative support necessary to deliver the school admission, testing and transport processes, at all times having regard to admission rules, the Admissions Code, other relevant legislation and published local policies & procedures.
• Be aware of, and as necessary, interpret the Council's School Transport Policy.
• Accurately add, maintain, update and interpret confidential pupil records on the Council's computerized admissions and transport database (Capita's ONE) ensuring compliance with all subject access and GDPR requirements.
• Organize, record, distribute and process received documents (email and contact us forms), school place and transport applications, general parental and school correspondence etc. correctly using the appropriate process/system.
• Manage records storage and retrieval of files in accordance with appropriate Records Management Policies (This includes pupil data as appropriate on Appeals Pro, DASH, Livelink and other Council systems as required).
• Administrative tasks such as photocopying, faxing, shredding, enveloping, franking etc. are completed to required standards and productivity. Liaising with internal/external partners or service teams to print and collate documentation for use in decision making processes (reviews and appeals) and ensure it is securely delivered correctly.
• Collate, verify and prepare data for analysis. Process, check and interpret data following standard procedures. Identify and action any potential errors in data or outputs.
• Schedule / arrange meetings and events as required. Coordinating presence of head teachers, clerks and officers and where appropriate booking rooms. Taking minutes and chasing actions as required.
• To be involved in processes around school transport eligibility including the recording of parental transport applications.
• To co-ordinate the appeals process for the team ensuring cases are ready on time and the availability of admission authority representatives
• Respond to enquiries and complaints mainly by email but also via web chat and on the telephone

This is a temporary position until 30th September 2022, though there is potential for this to be extended further. The pay rate is £11.81 per hour, and you will be working full time, 37 per week.

Required Knowledge, Skills, and Abilities

• We are looking for someone with a proven administrative background with a good understanding of Office products, databases etc. but who can also communicate effectively with people
• The work of the team is varied and fast-paced so we are looking for an experienced and highly organised individual who can manage competing priorities and work independently and as part of a team. You will need to be empathetic with our service users and able to use your initiative when dealing with queries.
• You will be motivated to make a positive difference for our members and want to deliver total satisfaction.
• Comprehensive knowledge of relevant processes, systems, policies and procedures will be essential, as will good knowledge of other areas of the authority relevant to the service.
• Bringing excellent ICT skills, you will have experience of standard packages, including MS Office, Excel, and may include use of bespoke databases etc.
• Due to the frequent liaison activities, excellent written and verbal communication skills are essential.
• You will need to be highly accurate with attention to detail. You must be able to priorities and work to deadlines.
• You take responsibility for your work and are trusted to perform your job to the best of your ability.