Job Description

We are currently seeking Administration Shift Supervisor, on a 2:30pm - 11:00pm shift, to take responsibility for supervising all day to day operational service provision functions and activities of an assigned team, in the most cost effective and customer satisfying manner, whilst championing and implementing Iron Mountain policies & procedures.

The role will manage the operational mailroom in accordance with project procedures. The Administration Shift Supervisor will oversee teams who encompass all aspects of mailroom delivery including: mail receipt, threat checking, opening, batching, registration, validation, scanning, quality checks, storage activities and returning mail/out bounding duties.

What you will do?

• Supervising the team on a day-to-day basis, including all aspects of people management such as employee development, performance management and absence management.
• Leading teams in accordance with Iron Mountains Core Values and Code of Ethics.
• Supporting Management to maintain all business, health and safety, and personnel standards within the team.
• Ensuring prompt and accurate completion of all service requests by customers and clients.
• Completing and maintaining all daily and weekly reports and logs for the team/site.
• Completing and maintaining all records and forms with regards to receiving and/or releasing customer records.
• Ensuring that all workflow procedures and processes are followed by direct reports.
• Researching and resolving service issues whilst implementing suitable solutions.
• Ensuring that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
• Accurately processing financial and employee data.
• Investigating and problem solving questionable data/reporting.

Required Knowledge, Skills, and Abilities

• Excellent People Management skills.
• Experience of Managing Teams to perform within a Customer Service and target driven environment.
• Experience of implementing new ideas and procedures in an engaging manner.
• Experience of Managing conduct, attendance and performance.
• The ability to motivate and engage high numbers of employees.
• The ability to drive performance within a quality and customer focused environment.
• Experience in Document handling and Scanning, with mailroom knowledge being a distinct advantage.
• Experience of carrying out in-depth quality checks and process evaluation also an advantage.