Job Description

• Logging & managing jobs for team of qualified technicians & contractor partner
• Handling & processing requests key brewer partners and equipment ordering
• You will develop your knowledge of all admin processes within the team, ensuring that all tasks received from customers and clients are completed and responded to promptly
• You will work as part of a collaborative team providing expertise and ensuring the delivery of superior customer service, technical advice, and after-care.
• You will be required to constantly refresh & maintain a high level of knowledge about our products, services, and processes, not being afraid to challenge the status quo, with the freedom to make suggestions and contribute ideas that enhance our ways of working.
• Spend time ‘in the field and office’ with a Engineer to learn the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups, including parts used, fault diagnostics, and resolution

What do we offer?

• Permanent contract
• 37.5 hours/week
• Monday to Friday, 9 am to 5:30 pm with (Rotational Saturdays, Sundays, and BH)

Required Knowledge, Skills, and Abilities

• Educated to GCSE/O’Level standard including Math and English
• Confident telephone manner, including good communication and listening skills
• Computer literate incl. Excel (although training & support will be provided)
• Accurate in data capturing
• Exceptional grammar and written communication skills with high attention to detail