Job Description

You will be responsible for timely, accurate and complete collection of outstanding balances. This will require close collaboration with various stakeholders, internal & external, in order to resolve issues and to improve business processes and meet monthly & quarterly collection targets. You will support the Team Leader with the coaching and training of the Credit Control Team and assist with the training of any new starters. You must be proactive in collections, a great communicator and have excellent Credit Control knowledge. You will be working towards managing staff.

• Prepare statements for clients
• Review the aging for past due accounts and contact customer to arrange payment. Coordinate collection effort with Internal Stakeholders
• Participate in weekly AR Meetings to review A/R Ageing & Collection Target
• Meet monthly cash collection targets
• Ensure Invoices that require posting are sent out in a timely manner
• Monitor clients on cash collection against targets set by/or in the absence of Head of Credit Control
• Accurately allocate cash to client accounts & ensure this is up to date with the Credit Control Team
• Keep Team Leader updated on escalations and any significant collection issues
• Engaging clients in the dialogue around any issue with payments of accounts
• Adhere to all internal control policies
• Mentor the Credit Control Team
• Other duties as assigned by Team Leader or Head of Credit Control 
• Proactively responding to queries from internal and external parties around invoicing, billing, and overdue accounts (including client accounts teams, client finance teams, client line and project managers and internal payroll and finance).
• Provide day to day support to Line Manager, Credit Control & Billing Team and Finance Department Managers as required.
• Provide training support to new starters and existing Credit Controllers on new/existing processes/systems.
• Support the Credit Control team with query resolution
• Support the Team Leader and Head of Credit Control with projects deputizing where necessary.
• Generally, assist / undertake projects within the Credit Control team as agreed with the Team Leader and Head of Credit Control

Required Knowledge, Skills, and Abilities

• 2+ years of prior experience with collections, cash application, and an integrated accounting system is required
• Excellent communicator
• An analytical thinker
• Excellent data entry skills
• Must be thorough with attention to detail
• Excellent Time Management skills with the ability to focus on priority projects and tasks
• Intermediate knowledge of computer software programs, Microsoft Office, Finance Systems
• Must be self-motivated and a motivator
• A proven track record of delivering results within credit control
• Experience of working under pressure to deliver to a customer (internal or external)
• A service driven mentality, able to deal with tight deadlines
• IT literate - to include Excel vlookups and pivot tables
• Experience of improving client collection processes
• Strong communicator
• Cash Forecasting
• Account Reconciliation
• Global Credit Control Experience
• Strong capability to adapt to necessary changes
• Pleasant personality and good
• Adaptable in a fast-moving environment
• Interpersonal skills to work in the team, and communicate efficiently outside the organization