Job Description

Responsible for processing customer’s purchase orders onto the SAP, efficiently and in a timely manner, whilst fulfilling all order requirements. Following up on all orders to ensure the delivery has been made on time and in full. Also acting as the main telephone point of contact in each regional office, answering all customer calls professionally and speedily. Achieving excellent customer service levels at all times.

• Act as the first point of contact for customers and account managers.
• SAP - being able to process an order and track from beginning to end & run an effective order book.
• Raising credit and debit notes
• After-sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues).
• Respond to customer correspondence regarding account queries.
• Deal with logistic queries and problems within the stated service level agreements (SLA).
• Keeping Customer Database up to date.
• To assist the internal/ external sales force in ensuring that the region achieves its sales forecast.
• Calling Customers to keep them up to date with changes on their Purchase orders or to find out more information from the customer.
• Check Stock Availability/Prices.
• Accepting and distributing orders.
• General administrative duties to support the department.
• Understand and comply with all relevant company policies.

Hours: 9 am - 5 pm Mon - Fri (Hybrid working available: 2/3 days office-based, 2/3 days at home)

Required Knowledge, Skills, and Abilities