Job Description

This is a fantastic opportunity to join a successful business and support their team with ensuring clients are looked after and all their needs are met. In return, the business will offer training and development, a collaborative working environment with a close-knit team and a fantastic foundation to advance your career.

Main Responsibilities

• Input quotations & sales orders received via telephone, email, fax etc
• Answer customer queries relating to sales order status, pricing etc
• Create customer accounts on CRM
• Input relevant customer information onto CRM
• Liaise with Purchasing, Warehouse and Machine Shop departments to ensure customer delivery requirements are met
• Process Production Orders and BOMs
• Take credit card payments
• Other general duties as required by the company
• Comply with company health & safety requirements
• Comply with company ISO procedures

Required Knowledge, Skills, and Abilities

• IT literate with good knowledge of Microsoft Word and Excel
• Previous experience using SAP or similar ERP software is desirable but not essential
• Prior experience using a CRM system
• Excellent communication skills, both written and verbal
• Confident telephone manner
• Strong organizational and planning skills
• Excellent attention to detail
• Ability to remain calm under pressure and demonstrate good flexibility