Job Description

• Advise and recommend reviews and updates to develop policy and procedure in area of specialism. Support operational teams regarding specialist policy and procedures and monitor implementation.
• Maximise the turnaround and usage of all properties in line with CHP's corporate objectives, working closely with Homes and Places teams.
• Work pro-actively with Local Authority partners to develop high quality Lettings Plans for all new build schemes to help create cohesive and sustainable communities.
• Manage all aspects of the shortlisting process in accordance with the allocations and lettings policy, including temporary accommodation.

Required Knowledge, Skills, and Abilities

• Understanding of social housing and lettings process.
• Knowledge of data protection legislation and working with sensitive personal data.
• Full driving licence and access to a vehicle for work purposes.

Values and Personal Competencies

• Experience of allocations and lettings.
• Housing regulatory standards, good practice, and updated knowledge of Housing Law.
• Community and stakeholder engagement.
• Case management.
• Safeguarding and vulnerable customers.