Job Description

If you are someone who demonstrates superior communication skills, loves putting customers' needs first and playing an integral role in delivering a superb service - then we need you. If the thought of putting out fires before they become an issue and finding creative ways to problem solve, makes you whoop with delight, then apply for our Customer Service Representative position today!

The position requires you to work as part of a team, responsible for delivering friendly and informative support to landlords through our telephone, email and live chat channels. This role will require you to be positive, thoughtful; self-motivated and resilient. We receive a full range of enquiries so you'll need to provide expert advice about our website, products and processes.

Areas of Accountability:
* Highest level of operational customer service
* Meet business targets through individual and team performance
* Take personal responsibility for any property or enquiry that you are assigned
* Use customer feedback to suggest improvements to help drive the business forward
* Ensure that all administration is completed accurately and in a timely manner

Essential:
* Experience of working in a Customer Service environment
* Excellent spoken and written English
* Determined and highly motivated to excel in a dynamic and challenging start up environment
* An ability to gain trust and confidence
* Strong problem-solving skills and demonstrable 'out-of-the-box' thinking
* Proactive
* keen to learn and try new things
* curious - you spot patterns in recurring frustrations of our customers and you're keen to explore ways in which our processes or product to improve the overall customer experience
* Ability to deputise when line manager out of the office
* Knowledge of, and comfortable using, excel to report on relevant Customer Service-related data

Required Knowledge, Skills, and Abilities