Job Description

• Deliver a student-focused service that is consistently professional, welcoming, reliable, accessible and effective; including (but not exclusively) ensuring that student communication (including letters and transcripts) are produced/responded to in a timely and appropriate manner.
• Take an active supporting role in the co-ordination and delivery of College and Department led activities, such as student (electronic) handbook production, induction & registration, placement activity and graduation.
• Support students in the submission of student extenuating circumstances, appeals and complaints; ensuring records are kept and maintained in a timely and appropriate manner.
• Provide support and/or guidance for student facing administration functions on a day-to-day basis including timetabling, induction, registration and enrolment, bursary, transition and progression, tutor and supervisor allocation, assessment processes, examination arrangements and final assessment processes in accordance with procedures.
• To maintain a sound knowledge of the range of College programmes, including module and assessment detail and ensure an understanding of how the Senate Regulations impact on the delivery of programmes of study.
• Manage day to day submission routines, mark sheet administration and effective moderation procedures.
• To support the Assessment and Curriculum Office (ACO) in examination and re-sit administration, including invigilation, to ensure these run effectively and comply with University regulations, policy and procedures and coordinating with University services when required to ensure these run effectively.
• To provide support and minute taking at Departmental committees including Student Experience Committees, Panels and Boards; ensuring that actions arising are promptly dealt with and the results of the actions fed back at the next available opportunity.
• To support the process of gathering programme and module feedback from students at appropriate times of the year and producing relevant data.
• To develop good working relationships with colleagues across College and University service departments, negotiating and influencing where necessary if processing is impacted by delays to decision making
• To work in other areas/Departments within the College as required
• To disseminate appropriate information received through a variety of mediums.
• To meet regularly with the Student Programmes Manager to communicate resource and work flow requirements in order to ensure the administration provision is maintained to an acceptable standard throughout the cycle, and to manage your own workload
• To be confident and conversant with the records system (SITS) ensuring that student programme data entry and maintenance is accurate, timely and in accordance with relevant regulatory compliance.

Required Knowledge, Skills, and Abilities